Patient and Family Partnership Council 

What is the PFPC? 

The Patient and Family Partnership Council captures the voices and insights of patients and families to improve the care experience by elevating current or chronic issues to leadership. We do this to make positive changes within the 27th Special Operations Medical Group. The PFPC is made up of patient advisors who work with our facility members to enhance the quality of care and patient experience. 
 
Advisors are asked for feedback about their experiences as a patient/family member. They also help plan changes to improve patient care. Advisors provide a voice that represents all patients, and families of patients, who receive care at the 27th SOMDG and Cannon Air Force Base. 

Mission 

Provide information, advice, and recommendations to the 27th SOMDG commander and the Defense Health Agency on issues related to access to care, quality of care, administrative activities, and the patient and family experience of care. 

Vision 

A partnership between patients, families, and our medical treatment facility staff to promote and support patient centered values, helping to shape services, and focusing on patient and family-centered care. 

Objective 

To ensure patients, family members, and staff collaborate in information sharing and program development to enhance the overall health care experience for our entire Team Cannon community. 

What do advisors do? 

Patient and family advisors: 

• Represent the interests of all patients cared for by the MTF 

• Help improve the patient and family role in care decision making 

• Provide feedback about their care experience 

• Help to improve clinic policies, staff and clinician practices, programs, or facilities 

The Patient and Family Partnership Council meets in person every other month for about an hour. 

What skills do advisors need? 

• Listen and share their opinions respectfully 

• Think about ways to improve health care 

• Work well with others 

You don’t need any special qualifications to be an advisor. We’ll provide any training you need. 

Your Voice Matters! 

For more information about becoming an advisor, please call our Patient Advocate at 575-904-3843. 
 
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