Getting Care

Appointments & Referrals

Appointments

By Phone - Call the 27th Special Operations Medical Group Appointment Center 575-784-2778

To schedule an appointment by phone, call the 27th Special Operations Medical Group Appointment Center at 575-784-2778. The 27th SOMDG Appointment Center is expanding the availability of virtual appointments. Depending on your needs, a video or telephone appointment with your provider may be booked as an alternative to an in-person appointment.

27th Special Operations Medical Group Appointment Center Hours

Monday-Friday, 7 a.m. to 4 p.m.
Closed weekends, readiness training days, and federal holidays

Online - Request Appointments in the MHS GENESIS Patient Portal

Contact your Cannon AFB health care team by sending a secure message anytime it’s convenient for you from your computer, tablet, or smartphone via the MHS GENESIS Patient Portal.
Aren’t signed up for the Patient Portal? Visit MHS GENESIS information for more details.

Military Health System Nurse Advice Line – Speak with a Registered Nurse 24/7

Sometimes you need a quick answer to a health question, and it helps to have an expert to turn to. With the MHS Nurse Advice Line, you can get advice from a registered nurse anytime.

Whether you’re worried about your sick child, not sure if you need an appointment, or need health care advice while traveling, the MHS Nurse Advice Line is only a phone call away. Call the MHS Nurse Advice Line for help 24 hours a day, seven days a week, at 800-TRICARE (874-2273), Option 1.

Referrals

27th Special Operations Medical Group Specialty Care Referral Instructions

Your provider has requested a referral or consultation for specialty care. While we make every effort to schedule your care within a military specialty clinic first, your referral may be sent to a TRICARE-authorized provider. The resources listed below will help you navigate your specialty care referral.
Step-by-step New Referral Process

Cannon AFB Referral Process

Step 1: Primary Care Manager team: Submits a referral/authorization request(s) to an off base special care facility for the patient.

Step 2: Patient: Immediately after seeing provider team, patient should head over to the TRICARE Operations & Patient Administration office (Medical Group, second floor) to activate referral and receive the TRICARE Prime Travel Benefit brief.

Phone: 575-784-2778, Option 5, Option 3, then 1

Step 3: Patient: In 2-5 business days review referral/authorization on the TRICARE West website or call 1-844-866-WEST (1-844-866-9378) to see where the specialty care referral is located.

Step 4: Patient: Call the authorized specialty care facility and schedule an appointment
.
Step 5: TRICARE Prime Travel Reimbursement: If specialty care facility is over 100 miles from the 27th SOMDG/PCM's address and you are TRICARE PRIME Enrollee:

Referral FAQs

Contact Us

Phone

575-784-2778

Hours

Monday-Friday
7:30 a.m. to 4:30 p.m.

Don't forget to keep your family's information up to date in DEERS!