Appointments & Referrals
Appointments
By Phone - Call the 27th Special Operations Medical Group Appointment Center 575-784-2778
To schedule an appointment by phone, call the 27th Special Operations Medical Group Appointment Center at 575-784-2778. The 27th SOMDG Appointment Center is expanding the availability of virtual appointments. Depending on your needs, a video or telephone appointment with your provider may be booked as an alternative to an in-person appointment.
27th Special Operations Medical Group Appointment Center Hours
Monday–Friday: 7:00 a.m. to 4:00 p.m.
Closed Weekends, Readiness Training Days and Federal Holidays
Online - Request Appointments in the MHS GENESIS Patient Portal
Contact your Cannon AFB health care team by sending a secure message anytime it’s convenient for you from your computer, tablet, or smartphone via the MHS GENESIS Patient Portal.
Aren’t signed up for the Patient Portal? Visit MHS GENESIS information for more details.
MHS Nurse Advice Line – Speak with a Registered Nurse 24/7
Sometimes you need a quick answer to a health question, and it helps to have an expert to turn to. With the Military Health System Nurse Advice Line, you can get advice from a registered nurse anytime.
Whether you’re worried about your sick child, not sure if you need an appointment, or need health care advice while traveling, the MHS Nurse Advice Line is only a phone call away. Call the MHS Nurse Advice Line for help 24 hours a day, seven days a week, at 800-TRICARE (874-2273), Option 1.
Referrals
27th Special Operations Medical Group Specialty Care Referral Instructions
Your provider has requested a referral or consultation for specialty care. While we make every effort to schedule your care within a military specialty clinic first, your referral may be sent to a TRICARE-authorized provider. The resources listed below will help you navigate your specialty care referral.
Cannon AFB Referral Process
Step 1: Primary Care Manager team: Submits a referral/authorization request(s) to an off base special care facility for the patient.
Step 2: Patient: Immediately after seeing provider team, patient should head over to the TRICARE Operations & Patient Administration office (Medical Group, second floor) to activate referral and receive the TRICARE Prime Travel Benefit brief.
Phone: 575-784-2778, Option 5, Option 3, then 1
Step 3: Patient: In 2-5 business days review referral/authorization on the TRICARE West website or call 1-844-866-WEST (1-844-866-9378) to see where the specialty care referral is located.
Step 4: Patient: Call the authorized specialty care facility and schedule an appointment
.
Step 5: TRICARE Prime Travel Reimbursement: If specialty care facility is over 100 miles from the 27th SOMDG/PCM's address and you are TRICARE PRIME Enrollee:
Referral FAQ
Q: How can I access my authorization?
A: Your referral authorization is only accessible through the TRICARE West Online Portal. Use the same MHS GENESIS Patient Portal DS Logon to log in TRICARE-West.
Your referral authorization will not be mailed to you unless you are 65 or older or enrolled in Medicare. Only beneficiaries enrolled in TRICARE For Life (Age 65+/Medicare+ at the military hospital or clinic) will receive a letter about their referral.
These authorizations will be used to find (location/phone number) where to book your specialty care appointment or obtaining Durable Medical Equipment.
Q: How many visits does my authorization cover?
A: The number of visits authorized on a referral can vary. The number of visits authorized can be found on your authorization document.
Q: When does my authorization expire?
A: The number of visits authorized on a referral can vary. The number of visits authorized can be found on your authorization document.
Q: My provider needs procedure codes (CPT) added or changed. Can you do that?
A: We can’t adjust the procedure codes generated on a referral authorization. To add or change your procedure codes, please ask the referred provider to contact Health Net Federal Services at 1-844-866-9378. If these actions aren’t successful, please contact the Referral Management Center at 575-784-2778, Option 5, Option 3, then 1.
Q: How long does it take for a referral to be processed?
A: Referrals sent off base are processed in three to five business days. There is no follow-up regarding off-base approvals. It’s crucial that you continue to check the TRICARE West website after three business days. Visit the TRICARE West website to obtain the authorization and begin making your specialty appointments directly with the referred specialty facility.
Q: Can I change my off-base referral to a different provider?
A: You can change your off-base referral to a different provider if you have not used any visits on the referral authorization. In this case, you can contact Health Net Federal Services at 1-844-866-9378. If the first approved authorization was within 100 miles one way from your PCM’s office, you are not eligible for the TRICARE Prime Travel Benefit.