Pharmacy
The pharmacy fills new prescriptions and refills at no cost for covered medications for
- Active-Duty Service Members
- Active-Duty Family Members
- Retirees and their Family Members
- TRICARE Prime Enrollees
Learn more about
eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait in the pharmacy lobby, or
- You can activate and come back later to pick them up.
- Please ensure to communicate with your provider that the base pharmacy is your “default” pharmacy.
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: [DOD Cannon Pharmacy]
- NCPDP / NPI number: [3212759 / 1417356072]
If you hand-carry a written prescription:
Check in at the kiosks. Follow on-screen prompts to check in.
Activating New Prescriptions
There are multiple ways to activate your prescription.
Option 1: Fastest and Preferred - Call the Pharmacy
- Call (575) 784 - 4912 to activate your prescription. Option 2, then 4.
- Processing times may vary based on pharmacy staffing and resources. Follow the prompts on your mobile device.
Option 2: In Person
Go to the Medical Group Pharmacy (1st floor). Then, you’ll check in at the black kiosks.
- Follow on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number.
Requesting Prescriptions Refills
We have two ways to refill your prescriptions:
Option 1: Fastest and Preferred – Patient Portal Online
Scan the QR code below or go to:
https://my.mhsgenesis.health.mil/
- Log in to the MHS GENESIS Patient Portal and select the “Rx Refills” tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Renewing your prescriptions can be done in the Patient Portal under the XX tab.
Option 2: Call the Refill Line
- Call (575) 784 - 4912 to refill your prescription. Follow the prompts to select where you want to pick up your refills.
- Pick-up date will be provided via the refill line. If there are any issues, please call (575) 784-4912, then press option 2, then 4 to speak to pharmacy personnel.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after
14 calendar days/10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID and patient consent card.
ScriptCenter
Refills can be picked up at the ScriptCenter as long as the Base Exchange/Starbucks/Dominos is open.
Location
102 Levitow Ave, Bldg 77b (in front of the main entrance)
Hours of operations
6 a.m. to 12 a.m. Monday, Tuesday, Wednesday, Thursday, Friday
8 a.m. to 1 p.m. Saturday
9:30 a.m. to 1 p.m. Sunday
Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.
Main Pharmacy
New/renewed prescriptions from on and off-base providers can be activated over the phone or in-person at the pharmacy via the black kiosks.
Location
224 West D L Ingram Ave, Cannon AFB, NM 88103
Clinic 1st floor
Phone
Commercial: [575-784-4912]
Refill Line: [575-573-6467]
Hours of Operation
7:30 a.m. to 5 p.m. Monday, Tuesday, Thursday, Friday
9:30 a.m. to 5 p.m. Wednesday
**Excluding Federal Holidays or otherwise stated**
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in the blue secure bin located in the pharmacy lobby, or
- Ask your pharmacy personnel for a flyer that provides options for civilian drop-off locations
Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces
Also, if a medication appears on the
FDA Flush List, it may be disposed by flushing.
Cough, Cold, Allergy OTC Clinic
The pharmacy has internal clinic to dispense over the counter medications for simple cough, cold, and allergy symptoms. Please stop by the pharmacy to utilize this program during normal duty hours. Exclusion criteria does apply.
Bridge Fill Program
The pharmacy can provide a short course of medication with an established appointment with a clinic provider. This program excludes controlled substances and medications that cannot be partially dispensed.
Emergency Contraception Program
The pharmacy dispenses emergency contraceptive medication IAW FDA regulation. Please call the pharmacy for additional questions at (575) 784-4912, then press option 2, then 4 to speak to pharmacy personnel.
Pharmacy FAQs
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.